Displaying items by tag: Lake Corp
Monday, 19 June 2017 13:17
The evolution of call centres (interview)
One day it was a call centre, then it morphed into a contact centre, now it is all about omnichannel and customer experience (CX).
Published in
Business Telecommunications
Tagged under
WEBINARS & EVENTS
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UiPath to Unveil Latest Agentic Automation Solutions at Agentic AI Summit
UiPath to hold Agentic AI Summit on March 25 to… -
ALL WELCOME - 6 DAYS TO GO - AI in Action is your opportunity to gain actionable strategies for deploying scalable, reliable AI solutions that drive measurable business outcomes.
AI in Action As organisations across APAC… -
TODAY FREE VIRTUAL EVENT - EXL SERVICE, AI in action Driving the shift to scalable AI
Through a blend of visionary discussions, real-world demos, and expert… -
Expert warns: Small businesses missing out on AI cost-saving and growth opportunities
Experienced business marketing and sales strategist, Jennifer Benedek, founder and… -
Datadog Opens Registration for Its 2025 DASH Conference
GUEST EVENTS: The annual conference will take place in New York…
CYBERSECURITY
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Dynatrace on Azure Achieves “Protected” Status Following Australian Infosec Registered Assessor Program (IRAP) Assessment
New security status enables Dynatrace to assist all Australian Government… -
KnowBe4 Expert Tips: Securing Employee Identities for Identity Management Day 2025
This week the industry celebrates Identity Management Day on the… -
Why Identity Security is a Challenge that goes Beyond IAM
GUEST OPINION: Cybercriminals are constantly on the hunt for new… -
Cybersecurity has evolved and organisations who embrace identity protection will lead - Okta research
10 years is a long time in tech. Identity and… -
Commvault and SimSpace Revolutionise Cyber Resilience with Real-World Recovery Training
In a groundbreaking move to redefine cyber resilience, Commvault and…
PEOPLE MOVES
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Dawn G. Lepore appointed Chairman of Amperity's Board of Directors
The former drugstore.com CEO and Vice Chair of Charles Schwab… -
Informatica appoints Krish Vitaldevara as EVP, Chief Product Officer
AI-powered enterprise cloud data management company Informatica has appointed Krish… -
Sysdig Appoints Gary Olson CRO and Crendal Kear CBO
Amid Global Expansion and >330% Growth of Sysdig Sage AI:… -
MaxMine announces strategic leadership appointments, names Shaun Mitchell as CEO to ‘lead next phase of growth’
MaxMine, a technology and services solution for open-pit mine sites,… -
Cloudera appoints Leo Brunnick as Chief Product Officer
Hybrid platform for data, analytics, and AI provider Australia and…
GUEST ARTICLES
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AI PCs: A paradigm shift in the modern workplace
As AI reshapes the workplace, IT leaders face a pivotal… -
Celonis for tariff management: Navigating supply chain disruptions with Process Intelligence
GUEST OPINION: Understanding the immediate impact of the recently announced… -
Packaging facilities speed up machine swaps using pre-wired power tracks
GUEST OPINION: The packaging industry plays an important part in…
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Why identity security is the foundation of modern cybersecurity
GUEST OPINION: In the digital landscape today, traditional network-based security… -
Strategies to reduce shadow IT and improve security
Shadow IT, the use of unauthorized applications and devices within… -
Check Point Recognised for #1 AI-Powered Cyber Security Platform by Miercom
COMPANY NEWS: Independent testing by Miercom places Check Point Infinity Platform… -
Why traditional transformation approaches fail field workers
GUEST OPINION: Field workers are at the heart of many… -
Konica Minolta redefines digital print excellence with AccurioPress C14010S and C12010S featuring new high-opacity five-colour CMYK + white toner
COMPANY NEWS: Innovative new features, including AQA, build on the… -
AI - The Secret Ingredient for Better Customer Communications and Compliance
GUEST OPINION: We’ve all had customer service where the human… -
Self-Inflicted Cloud Wounds Still the Top risk in Cloud Security, New Report Finds
GUEST RESEARCH: Qualys has released The State of Cloud & SaaS…
Guest Opinion
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AI PCs: A paradigm shift in the modern workplace
As AI reshapes the workplace, IT leaders face a pivotal…
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Celonis for tariff management: Navigating supply chain disruptions with Process Intelligence
GUEST OPINION: Understanding the immediate impact of the recently announced…
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Packaging facilities speed up machine swaps using pre-wired power tracks
GUEST OPINION: The packaging industry plays an important part in…
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Why identity security is the foundation of modern cybersecurity
GUEST OPINION: In the digital landscape today, traditional network-based security…
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Strategies to reduce shadow IT and improve security
Shadow IT, the use of unauthorized applications and devices within…
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Why traditional transformation approaches fail field workers
GUEST OPINION: Field workers are at the heart of many…
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AI - The Secret Ingredient for Better Customer Communications and Compliance
GUEST OPINION: We’ve all had customer service where the human…
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The bot battle: How to Defend Against Scraping Attacks
GUEST OPINION: In our digital first economy, organisations hold a… -
How proactive medical device management protects patients and strengthens healthcare systems
GUEST OPINION: Medical devices, ranging from simple monitors to advanced… -
How to break your device habit once and for all
GUEST OPINION: If you're like millions of Americans, you spend…
ITWIRETV & INTERVIEWS
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Amazon CISO CJ Moses gives rare interview
GUEST INTERVIEW: CJ Moses moves out of the shadows to… -
Matt Salier explains the Australian Cyber Collaboration Centre's voluntary data classification framework
Cybercriminals never rest and company data is an increasingly valuable… -
Qualys CEO Sumedh Thakar explains the Risk Operations Centre (ROC)
iTWireTV: Special guest Qualys CEO Sumedh Thakar tells us about… -
iTWire talks to SailPoint about identity management in the Enterprise
GUEST INTERVIEW: We talk to Andrew Moore, VP of Product,… -
How Blue Yonder is applying AI and innovation to solve supply chain challenges
iTWireTV interview: We've all felt the effects of supply chain…
RESEARCH & CASE STUDIES
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Self-Inflicted Cloud Wounds Still the Top risk in Cloud Security, New Report Finds
GUEST RESEARCH: Qualys has released The State of Cloud & SaaS…
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Semperis Study Reveals 62% of Water and Electricity Operators Targeted by Cyberattacks in the Past Year
GUEST RESEARCH: Semperis, a leader in AI-powered identity security and cyber…
Channel News
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AWS announces Generative AI Partner Innovation Alliance
COMPANY NEWS: Amazon Web Services (AWS) has, announced the launch… -
Rackspace Technology signs multi-year, strategic collaboration agreement with AWS
AI technology services company Rackspace Technologies has signed a Strategic…
